For Appointments: 972-633-2377

Office Policies

Appointments

Patients are seen by appointment only.  Your scheduled appointment time has been reserved specifically for you. We request 24 hours notice if you need to cancel your appointment. We are aware that unforeseen events sometimes require missing an appointment. After missing your second appointment without notifying us 24 hours in advance, you may be charged an additional fee.

If you are a new patient, you can save time on your trip to the dentist by downloading and filling out these forms before your first dentist appointment.

New Patient Information Form (English) (33kb)

New Patient Information Form (Spanish) (34kb)

Despite careful scheduling, emergencies can cause delays. We try our very best to stay on time. If your appointment time is affected due to an unforeseen emergency, we’ll try to notify you. We know that your time is valuable, too. You will receive the same quality care no matter how our schedule is running.

See our Notice of Privacy Practices:

Fees & Payment Policies

Your treatment plan will include a breakdown of all applicable fees, and we will inform you of all costs before treatment is administered. We accept Visa, Mastercard, Discover and currency for your payments. Please ask a staff member and we will review our payment options to accommodate your financial needs. If special arrangements are needed, please talk to our office manager prior to receiving service.

Care Credit is a convenient, no initial payment, low monthly payment plan for dental treatments of $1,000 to $25,000. Offering Care Credit allows us to make the smile you’ve always wanted affordable.

Dental Insurance Policies

We believe that important decisions about your dental care should be made by you and your dentist, not your insurance company. Once you have decided on the course of treatment that you want, we will submit your claim and help you maximize your insurance benefits. Because insurance benefits vary greatly, we can only estimate your coverage in good faith, but cannot guarantee coverage due to the complexities of insurance contracts. Your estimated patient portion must be paid at the time of service. As a service to our patients, we will bill insurance companies for services and allow them 45 days to render payment. After 60 days, you are responsible for the entire balance, paid in full. If you have any questions, our courteous staff is always available to answer them.