For Appointments: 972-633-2377

Office Policies


Patients are seen by appointment only.  Your scheduled appointment time has been reserved specifically for you. We request 24 hours notice if you need to cancel your appointment. We are aware that unforeseen events sometimes require missing an appointment. After missing your second appointment without notifying us 24 hours in advance, you may be charged an additional fee.

If you are a new patient, you can save time on your trip to the dentist by  filling out the New Patient Form on-line before your first dentist appointment.

Despite careful scheduling, emergencies can cause delays. We try our very best to stay on time. If your appointment time is affected due to an unforeseen emergency, we’ll try to notify you. We know that your time is valuable, too. You will receive the same quality care no matter how our schedule is running.

See our Notice of Privacy Practices:

Fees & Payment Policies

Your treatment plan will include a breakdown of all applicable fees, and we will inform you of all costs before treatment is administered. We accept Visa, Mastercard, Discover and currency for your payments. Please ask a staff member and we will review our payment options to accommodate your financial needs. If special arrangements are needed, please talk to our office manager prior to receiving service.

Care Credit is a convenient, no initial payment, low monthly payment plan for dental treatments of $1,000 to $25,000. Offering Care Credit allows us to make the smile you’ve always wanted affordable.

Dental Insurance Policies

We are a preferred provider with several dental insurance companies and are able to file claims for all PPO plans.  If you have dental insurance benefits, once you provide your insurance information to us, our staff will attempt to contact your insurance company to determine your dental benefit information. The amount that an insurance company pays is determined by your plan, and benefits/coverage varies by company and/or by plan.

Many plans make it challenging to generalize benefits in advance.  As a service to our patients, we will verify insurance coverage and do our best to estimate the coverage your individual plan will provide prior to treatment. Our best efforts, however, are not a guarantee of payment. Most insurance plans include a deductible, co-payments and other expenses which are the responsibility of the patient.  What is covered and what is not is determined by what benefits and dental fee plan your employer purchased for you.

Although we offer assistance to you in filing claims, the responsibility for payment of services rendered will always remain yours, and we strongly urge you to verify your dental benefits as well. Once our staff estimates your co-payment (your portion of the payment), we request that you pay this estimated amount at the time of service. We will bill your insurance company for the procedure and their expected payment. Upon receiving the insurance payment, any balance owed for services will be expected from you. Anything overpaid will be on your account as a credit for future services, or a refund by check may be requested from our office.